1.Q:Can I get some samples?
A: Yes, we accept sample order. You need to pay sample cost and shipping cost.We will refund the sample charge to you once you place the bulk order to our company after the sample confirmation.
2. Q:What package do you use for the products?
A:Usually we have professional retail package for the products. Customized package are also available based on certain MOQ.
3. Q:Can I customized logo?
A: Yes. Custom Logo on product is accepted. Logo sticker,Amazon label/mark also accepted based on certain MOQ.
4. Q:Do you accept dropshipping and Amazon USA?
A:Yes, dropshipper dropshipping and Amazon USA customers are highly welcome.We can sent the package to Amazon USA,and do the item mark for free.
5.Q:What is your delivery time?
A: Sample: Normally around 3-7 days,anyway different products’delivery time is different.Bulk orders’ delivery time is subject to order quantity, customized or not. If you need your bulk order’s products urgently, pls tell me.
6.Q:What's your minimum order quantity?
A:Our MOQ is not the same based on different items. Small and mixed orders are also welcome.
7.Q:What is your shipping way?
A: Small QTY: ship by DHL, FedEx, UPS, Aramex, DPEX, EMS,E pocket etc. Door to door.Large QTY: Ship by sea, air.
8.Q:What is your payment term?
A: Alibaba Trade Assurance, TT, Western Union,Irrevocable L/C.
9.Q: What should we do if there is some problems with the products we bought from you?
A:Please contact us and point out what is the problem, our after-sale service will focus our attention immediately.
10.Are you a one-stop service center?
Yes.We can also help you to source all kinds of products in China if you want us to help you(if you think it is hard for you to
source goods from China by yourself!)We can also help you to inspect your orders' goods from other factories in China if you need.
11. Q:Do you accept OEM &ODM?
A:Yes,OEM&ODEM are accepted.
Kindly noted:
24-Hour Customer Support: if you have any query on our product after you received it, we sincerely hope you can contact us directly to get the best solution. Any problem can be definitely solved friendly
