Introduction
1.1 Welcome to use the TikTok platform (hereinafter referred to as "this website"). Before using this website or opening a TikTok account (hereinafter referred to as "account"), please read the following service terms in detail to understand your understanding of TikTok Retail Co, Ltd.、 The legal rights and obligations of its affiliated enterprises and subsidiaries (individually and collectively referred to as "TikTok", "us" or "our"). The services we provide (hereinafter referred to as "this service") include (a) this website, (b) services provided by this website and TikTok client software used through this website, and (c) all information, linked web pages, functions, data, text, images, photos, graphics, music, sound, videos, messages, tags, content, programming, software, application services (including but not limited to any mobile application services) provided through this website or its related services (hereinafter referred to as "content"). Any new or enhanced features of this service shall also be subject to the terms of this service. These service terms regulate your use of the services provided by TikTok.
1.2 This service includes providing an online platform service to provide a venue and opportunity for commodity transactions between buyers ("buyers") and sellers ("sellers") (collectively referred to as "you", "users" or "buyers and sellers"). The actual sales contract exists between the buyer and the seller, TikTok is not the subject of this contract or other contracts between the buyer and the seller, and TikTok is not liable for any of these contracts. Both parties shall bear all responsibilities related to the sales contract, product publication, shopping guarantee, and similar matters during the period. TikTok is not involved in transactions between users. TikTok may pre screen users or the content or information provided by users. TikTok reserves the right to remove any content or information you provide through this website in accordance with Article 6.4. TikTok cannot guarantee that the user will indeed complete the transaction.
Before becoming a user of this website, you must read and accept all the terms contained in and linked to these Terms of Service, and you must agree to the privacy policy (linked to these Terms of Service) regarding the processing of your personal data.
1.4 TikTok reserves the right to change, modify, suspend or suspend some or all of this website or services at any time in response to regulatory requirements or in compliance with good faith principles. TikTok may release certain services or features in a trial version, which may not function properly or operate as the final release version. TikTok may also impose restrictions on certain features or restrict your access to some or all of this website or services in accordance with regulatory requirements or principles of integrity.
1.5 TikTok reserves the right to refuse to provide you with access to this website or services, or to allow you to open an account for any reason.
If you use TikTok services or open an account, you irrevocably accept and agree to the terms of this agreement, including the additional terms and policies mentioned/provided in this agreement's hyperlinks.
If you do not agree to these terms, please do not use our services or access this website. If you are under the age of 18 or have the legal age required by applicable laws in your country to agree to this agreement (hereinafter referred to as "legal age"), you must obtain permission from your parents or legal guardians to open an account, and such parents or legal guardians must agree to the terms of this agreement. If you are unsure whether you have reached the legal age or are not familiar with the contents of this clause, you should first seek the assistance and consent of your parents or legal guardians before opening an account. If you are the parent or legal guardian of a minor who wishes to open an account, you must accept the terms of this agreement on behalf of the minor and assume responsibility for all use of this account or company services, whether the account is currently opened or will be established later.
2. Privacy rights
2.1 TikTok attaches great importance to your privacy rights. To more effectively protect your rights, we have specifically outlined our privacy practices in our privacy policy. Please review this privacy policy to understand how TikTok collects and uses information about your account and/or your use of services. If you use this service or provide information on this website, it means that you:
(a) Agree to allow TikTok to collect, use, disclose, and/or process your content and personal data in accordance with the privacy policy;
(b) Agree and understand that the property rights of the user's information are jointly owned by you and TikTok;
(c) Without the prior written consent of TikTok, you shall not directly or indirectly disclose your user information to any third party or allow any third party to access or use your user information.
2.2 Users who use this service and hold personal data of other users (hereinafter referred to as the "Recipient") agree to (i) comply with all personal data protection regulations related to such personal data; (ii) Allow the user of personal data collected by the recipient (hereinafter referred to as the "Disclosing Party") to remove his/her data from the recipient's database; And (iii) allow the disclosing party to examine the information collected by the collecting party. In the circumstances of (ii) and (iii) above, comply with or comply with applicable regulations.
3. Limited authorization
3.1 TikTok grants you the limited and revocable right to access and use this service in accordance with the terms and conditions of these Terms of Service. All exclusive content, trademarks, service marks, brand names, logos, and other intellectual property displayed on this website (hereinafter referred to as "Intellectual Property") belong to TikTok and the third-party owners (if applicable) indicated on this website. We have not directly or indirectly granted any right or authorization to any party accessing this website to use or reproduce any intellectual property, and neither party accessing this website shall claim any rights, ownership or interests related to it. By using or accessing this service, you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect this service, website, and its content. You agree not to copy, distribute, redistribute, transmit, publicly display, perform, modify, adjust, lease or sell any part of this service, website or its content, nor to create derivative works based on it. Without obtaining our prior written consent, you may not use mirroring or framing to place any part or complete content of this website on any other server or display it as part of any other website. In addition, you agree that without our prior written consent (which is deemed to have been obtained when using standard search engine technology to guide internet users to this website), you will not use any bots, spider programs, or any other automatic or manual programs to monitor or copy our content.
3.2 We welcome you to link to this website from your website, provided that your website does not imply any endorsement or association with TikTok. You understand that TikTok may suspend the provision of some or all of this service at any time in response to regulatory requirements or in compliance with good faith principles.
4. Software
Any software we provide to you as part of our services is subject to the specifications of these Terms of Service. TikTok reserves all rights not explicitly granted by TikTok here. Any third-party script or code linked or referenced by this service is authorized for your use by a third party who owns the script or code (not TikTok).
5. Account and Security
5.1 Some functions of this service must be registered for use. When registering an account, you need to select a unique set of user identification codes (hereinafter referred to as "user IDs") and passwords, and provide some personal information. If the user ID you have chosen is unilaterally deemed by TikTok to be offensive or inappropriate, TikTok has the right to suspend or terminate your account. You can use your account to access other products, websites, or services that we have enabled or have alliances or partnerships with. TikTok has not reviewed any third-party content, features, security, services, privacy policies, or other specifications of these products, websites, or services. If you do so, the terms of service for these products, websites, or services, including their respective privacy policies (if different from our terms of service and/or privacy policies), also apply to your use of these products, websites, or services.
5.2 You agree to (a) keep your password confidential and only use your user ID and password during login;
(b) Ensure that you log out of your account at the end of each website usage phase;
(c) Notify TikTok immediately if your account, user ID, and/or password are used without authorization;
(d) Ensure that your account information is correct and up-to-date. You must take full responsibility for all activities that occur under your user ID and account, even if you are not the executor of that activity or use. Any loss or damage caused by unauthorized use of passwords shall be borne in accordance with the provisions of Article 32.15.
5.3 You agree that TikTok may, in response to regulatory requirements or in compliance with good faith principles, notify you immediately to terminate or suspend your account and your user ID, and remove any content related to your account and user ID from this website, revoke any subsidies to you, cancel or suspend transactions related to your account and your user ID, suspend or permanently suspend any funding or refunds, and/or take any other necessary measures deemed necessary by TikTok. TikTok will also explain to you the reasons for taking such measures, including but not limited to TikTok's determination or reasonable suspicion of any of the following circumstances:
(a) Deemed inactive by TikTok for a long time (referring to not logging into your account);
(b) Violation of the provisions of these Terms of Service;
(c) There is sufficient evidence to prove that the user has engaged in fraud, harassment, defamation, threats, insults, or other illegal activities;
(d) Having multiple user accounts; (e) The payment has been seized by court order or prosecutor's order;
(f) The user submitted false identity authentication information, which has been verified to be true;
(g) Purchase goods on this website for commercial resale purposes;
(h) Abnormal or excessive procurement of goods from the same seller or related sellers;
(i) Abuse of discount codes (including but not limited to selling discount codes to third parties, reselling discount codes or other stored value points after significant face value increases, abnormal or excessive use of discount codes on this website);
(j) Behaviors that are harmful to other users, third parties, or TikTok's commercial interests (such as fraudulent buying and selling, abuse of free shipping or discounts, etc.). If you use your account for fraudulent, harassing, defamatory, threatening, insulting or other illegal purposes, we may report to law enforcement agencies without notifying you.
5.4 Consumers may terminate the contract at any time in the manner agreed upon by both parties. If the user wishes to terminate their account, please contact TikTok customer service team to notify TikTok. Even if the account is terminated, the user shall still be responsible for any outstanding transactions (whether conducted before or after termination), product shipping, payment of product fees, or similar matters, and the user must contact TikTok promptly and effectively after fulfilling and completing all outstanding transactions in accordance with these terms of service. Any damages arising from actions taken under this clause, TikTok is not responsible. The user waives any and all claims for any such actions taken by TikTok.
5.5 You may use this service and/or open an account, if you are located in one of our currently licensed countries.
5.6 If you are a seller, you may have the authority to open sub accounts (hereinafter referred to as "sub accounts") on the sub account platform operated by TikTok that can be linked to your account. You acknowledge and agree that:
(a) The purpose of a sub account is to strengthen your account management as a seller, and you may not use the sub account for any other purpose (including but not limited to fraud or illegal activities);
(b) Although sub accounts are not considered as "accounts" in these Terms of Service, the provisions of Article 5 shall apply to sub accounts, but the term "account" shall be changed to "sub account";
(c) Sub accounts can be set to have access to your account and enjoy the same rights as your account (or any part thereof), and you expressly acknowledge and agree that:
(i) You are fully responsible for opening and setting up sub accounts, as well as granting and controlling third-party access to sub accounts;
(ii) Any third party to whom you grant access to sub accounts will have the right to access and operate your account;
(iii) We have the right to treat any actions of the sub account as actions of your account;
(iv) You will be responsible for all actions of the sub account;
(d) TikTok reserves the right to modify or terminate the operation of the sub account platform and close any sub accounts at its own discretion at any time.
6. Terms of Use
6.1 The authorization to use this website and services shall remain valid until termination. If the termination reasons stated in these Terms of Service occur or if you fail to comply with any of the terms or conditions of these Terms of Service, this authorization will be terminated. In these situations, TikTok may notify you separately to terminate the authorization.
6.2 You agree that you will not:
(a) Upload, post, transmit, or provide in any other form any illegal, harmful, threatening, insulting, harassing, sensational, painful, distorted, defamatory, vulgar, obscene, defamatory, infringing on the privacy of others, hateful, racial discriminatory, or morally or otherwise offensive content;
(b) Violation of any laws (including but not limited to import and export restrictions), third-party rights, or our prohibition and restriction policies on goods;
(c) Upload, post, transmit, or provide any other form of content that minors are alone or under their control, and use this service in any way to harm minors;
(d) Using this service to impersonate any person or entity, or falsely reporting your relationship with any person or entity;
(e) Forgery of titles or manipulation of identification methods to confuse the source of any content transmitted through this service;
(f) Remove any ownership marks from this website;
(g) Causing, allowing or authorizing modifications, creations of derivative works or translation services without explicit permission from TikTok;
(h) To use this service for the benefit of any third party or in any way other than as licensed under these terms;
(i) Using this service for fraudulent purposes;
(j) Registering and/or using multiple user accounts in connection with any activities that violate the meaning or normative spirit of these Terms of Service;
(k) Using non TikTok official hardware or software (including but not limited to emulators, simulators, robots, or other similar hardware or software) to use the TikTok platform, register user accounts, or log in to user accounts;
(l) Manipulate the price of any product or interfere with the publication behavior of other users;
(m) Take any action that would disrupt the feedback or ranking system;
(n) Attempting to decode, reverse engineer, dismantle or hack into this service (or any part thereof), or attempting to crack any encryption technology or security measures taken by TikTok against this service and/or the data transmitted, processed or stored by TikTok;
(o) Collect or collect any information about other account owners, including but not limited to any personal data or information;
(p) Upload, send by email, post, transmit or otherwise provide any content that you are not authorized to provide under any law, contract or trust relationship (such as internal information, proprietary and confidential information obtained or disclosed due to employment and confidentiality agreements);
(q) Upload, send by email, post, transmit or provide any content that infringes upon any patent, trademark, trade secret, copyright or other exclusive rights of either party in any other form;
(r) Upload, send, post, transmit or otherwise provide any unsolicited or unauthorized advertising, promotional materials, spam, advertising letters, chain letters, pyramid schemes, or any other unauthorized form of promotional content;
(s) Upload, send, post, transmit or otherwise provide any data containing computer viruses, worms, Trojans, or any other computer code, routines, files, or programs intended to directly or indirectly interfere with, manipulate, interrupt, destroy, or restrict the functionality or integrity of any computer software, hardware, data, or communication devices;
(t) Disrupting the normal dialogue process, causing the screen to scroll quickly, making it impossible for other users of this service to type, or having a negative impact on the ability of other users to participate in instant communication;
(u) Interference, manipulation, or destruction of this service or the servers or networks connected to this service, or any other user's use or enjoyment of this service, or failure to comply with any regulations, procedures, policies, or specifications of this website's network connection;
(v) Take or participate in any actions or behaviors that may directly or indirectly cause damage, paralysis, overload, or reduced performance to this service or servers or networks connected to this service;
(w) Using this service to intentionally or unintentionally violate any applicable local, state, national or international laws, regulations, codes, directives, guidelines, policies or norms, including but not limited to any laws and regulations related to anti money laundering or counter-terrorism (whether or not legally effective);
(x) Using this service in a manner that violates or evades penalties or embargoes administered or enforced by the Office of Foreign Assets Control of the United States Department of the Treasury, the United Nations Security Council, the European Union, or its financial authorities;
(y) Using this service to infringe upon the privacy of others, track or otherwise harass others;
(z) Infringement of TikTok's rights, including intellectual property rights and related counterfeiting;
(aa) Using this service for the purpose of collecting or storing personal data of other users through the aforementioned prohibited behaviors and activities;
(bb) Publish projects that infringe on third-party copyrights, trademarks, or other intellectual property rights, or use this service in a way that infringes on the intellectual property rights of others;
(cc) When contacting TikTok customer service, use offensive, indecent, or obscene language, or engage in behavior that affects TikTok customer service operations such as harassment, defamation, insult, or verbal attacks against TikTok and its employees.
6.3 You are aware that all content, whether publicly posted or privately transmitted, is the responsibility of the content provider. That is to say, you are fully responsible for all content you upload, post, email, transmit or otherwise provide through this website (including but not limited to any errors or omissions in the content), not TikTok. You may come into contact with offensive, indecent, or unpleasant content when using this website.
6.4 You understand that TikTok and its trustees have the right (but without obligation and without any liability to you) to pre screen, refuse, delete, remove or move any content provided through this website (including but not limited to the content or information you provide through this website) in accordance with regulatory requirements or in compliance with good faith principles. For example, TikTok and its trustees have the right to remove any content provided through this website
(i) Content that violates these terms of service or policies prohibiting and restricting goods;
(ii) Content complained by other users;
(iii) We have received notices or accusations of infringement of intellectual property rights, or other legal instructions requesting or requesting removal;
(iv) Content that may cause others to dislike. In addition, we may also block communication in and out of this service (including but not limited to status updates, posts, messages, and/or chat rooms) in order to protect this service or our users, or to implement the provisions of these terms and conditions. You agree that you are aware of and have assessed all relevant risks associated with the use of any content, including but not limited to reliance on the correctness, completeness, or practicality of such content
6.5 You acknowledge, allow, and agree that if required by law, or lawfully disposed of by a court order or any government or supervisory authority having jurisdiction over TikTok, or deemed reasonably necessary in good faith and good faith, TikTok may access, store, and/or disclose your account information and content to any legal or government authority, relevant rights holders, or other third parties to:
(a) Comply with legal procedures;
(b) Implement these service terms or policies prohibiting and restricting goods;
(c) Respond to any appeals that infringe on third-party rights (including intellectual property rights);
(d) Respond to your customer service request;
(e) Protect the rights, property, or personal safety of TikTok, its users, and the public.
7. Violation of our service terms
7.1 Violation of this policy may result in a series of disciplinary actions, including but not limited to any or all of the following:
(a) Delete published products
(b) Restrict account permissions
(c) Suspend account and subsequent termination
(d) Criminal proceedings
(e) Civil claims, including but not limited to requests for damages and/or claims for preservation and disposal
7.2 If you find that any user of this website has violated these terms of service, please contact TikTok customer service team.
Notice of Infringement of Intellectual Property Rights
8.1 As mentioned earlier, TikTok does not allow the publication of projects that infringe upon the intellectual property rights of the brand or the intellectual property owner (hereinafter referred to as the "IPR owner").
8.2 Unless otherwise expressly excluded, the user is an independent individual or business, has no association with TikTok, and TikTok is not the user's agent or representative, nor does it hold or own any products published on this website.
8.3 If you are the owner of the IPR or a legally authorized agent of the IPR owner (hereinafter referred to as the "IPR Agent"), and you believe that the copying, display, or distribution of your or your client's works (in this service) constitutes infringement of intellectual property rights, please contact TikTok customer service team and provide the following necessary information to support your claim. Please give us time to process the data, TikTok will respond to your notification as soon as possible within feasible range.
8.4 The infringement notice under this clause must be provided in the format specified by TikTok (which may be updated at any time), and must indeed include at least all of the following information:
(a) The physical or electronic signature of the IPR owner or IPR agent (collectively referred to as the "notifier");
(b) A description of the types and essence of intellectual property rights that have been infringed upon, as well as proof of such rights;
(c) The description of the essence of the claimed infringement of intellectual property rights should be accompanied by sufficient details to enable TikTok to evaluate the infringement notice;
(d) The specific URL and website link of the published product containing the infringing content referred to;
(e) Enable TikTok to contact the notifier's information, such as the notifier's actual address, phone number, and email address;
(f) The notifier shall provide a notice of infringement based on good faith, and the method of use of the intellectual property rights notified shall be authorized or legally declared by the IPR owner;
(g) The notifier declares that the information contained in this notice is true and accurate. If there is any inaccuracy, the notifier is willing to compensate TikTok for any losses caused by the information provided by the notifier, and the notifier has legal and appropriate authority or has been authorized to handle all matters related to this infringement notice on behalf of the IPR owner.
8.5 TikTok understands that manufacturers have the right to sign exclusive distribution agreements or minimum advertising price agreements for their products, however, violating such agreements does not constitute infringement of intellectual property rights. The enforcement of such agreements is a matter between the manufacturer and the seller, TikTok does not assist in enforcement activities in this regard and does not exercise exclusive distribution rights or price control matters, unless the laws of the country clearly regulate selective distribution or exclusive distribution.
8.6 The seller agrees to guarantee that TikTok and its affiliated enterprises shall not be liable for any damages caused by any claims, requests, claims, or judgments arising from the removal of content or publication of goods based on or related to infringement of intellectual property rights.
9. Purchase and Payment
9.1 TikTok or its cooperating Jinliu service providers support one or more of the following payment methods in the countries they operate:
(i) Credit card
Credit card payments are processed through third-party payment channels, and the types of credit cards accepted by these payment channels may vary depending on your jurisdiction.
(ii) Cash on Delivery (COD)
TikTok or its partner Jinliu service providers provide COD services in their selected countries, and buyers can directly pay cash to the carrier upon receiving the purchased goods.
(iii) Bank transfer
The buyer can transfer the funds to our designated TikTok performance guarantee account (as defined in Article 11) through an ATM or online banking transfer (hereinafter referred to as "bank transfer"). If TikTok or its cooperating Jinliu service provider does not receive payment within three days, the buyer's order will be cancelled.
9.2 The buyer can only change the payment method before making the payment.
9.3 Before the buyer completes the payment, they should confirm whether the payment instructions are correct according to the reconfirmation mechanism provided by TikTok. When payment errors occur due to reasons not attributable to the consumer, TikTok or its cooperating Jinliu service providers will assist consumers in correcting and providing other necessary assistance. When payment errors occur due to reasons attributable to TikTok or its cooperating financial service providers, TikTok or its cooperating Jinliu service providers will immediately make corrections upon becoming aware and notify consumers through email, text messages, or app push notifications. When payment errors occur due to reasons attributable to the consumer, such as inputting incorrect amounts or inputting incorrect payees, after notification by the consumer, TikTok or its cooperating Jinliu service provider will immediately assist with the handling. We have the right to verify whether the buyer has sufficient authorization to use a specific payment method, and may suspend the transaction until the authorization is confirmed, or cancel the relevant transaction in the absence of confirmation. After the buyer completes each payment, TikTok will notify buyers of payment details through email, text messages, or app push notifications, and display the payment details in their TikTok wallet for immediate reference.
9.4 TikTok or its cooperating Jinliu service provider is required to pay the sales amount or refund of your goods through bank transfer in accordance with these service terms or relevant policies. You should provide TikTok or its cooperating Jinliu service provider with all correct bank account information that matches the name (or name) of your TikTok account; To ensure transaction security, TikTok is not authorized to authenticate the information you provide; If you have not yet set up a valid bank account and retained relevant information, or if the provided bank account name and/or relevant information are inconsistent with the information retained in your TikTok account, or if you are unable to complete authentication on the information you have provided, TikTok may refuse to disburse funds to you and temporarily retain the funds until you provide TikTok with bank account information that matches the retained information, or complete data authentication. If necessary, TikTok may refuse or suspend the provision of all or part of your services.
10. TikTok Wallet
10.1 TikTok Wallet is a service provided by TikTok or its cooperating Jinliu service provider, which facilitates users to manage their sales of goods on this platform and to make shopping related returns, order cancellations, or refunds through bank transfers, cash on delivery, or TikTok Wallet. The total amount of the above payment, after deducting the withdrawn amount, will be the balance displayed on TikTok wallet.
10.2 TikTok or its cooperating Jinliu service provider will automatically transfer the balance of your TikTok wallet to your linked bank account (hereinafter referred to as the "linked account") on an indefinite basis every week. However, you can also submit a withdrawal request (hereinafter referred to as the "withdrawal request") on this platform to transfer the balance of your TikTok wallet to your linked account. Automatic remittance does not require a handling fee, but for any additional withdrawal requests you submit, a withdrawal handling fee of 10 yuan will be charged each time (directly deducted from the withdrawal amount). TikTok or its cooperating Jinliu service providers only process withdrawal requests on working days, and each withdrawal requires 3 to 5 working days of work time (excluding holidays, bank operating hours shall prevail).
10.3 The buyer's purchase amount will be credited to the seller's TikTok wallet balance within one day after the goods are delivered to the buyer or the buyer submits confirmation of receipt. The return and refund amount will be credited to the buyer's TikTok wallet balance within one day after the return and refund request is approved.
10.4 The withdrawal request shall not be modified or withdrawn after submission.
10.5 If any errors occur during the transaction processing, you authorize us to adjust the expenditure or deposit records of your linked account within the scope allowed by applicable regulations to correct the errors. If for any reason we are unable to deduct funds from your linked account, you authorize us to deduct funds (including related fees) from other bank accounts or payment tools that you have previously transacted with TikTok or its cooperating financial service providers within the scope allowed by applicable regulations, or deduct funds from your TikTok wallet balance.
10.6 You authorize us to adjust the expenditure or deposit records of your TikTok wallet under the following circumstances:
(i) Correct any errors that occur during transaction processing;
(ii) TikTok determines that you are involved in fraudulent or suspicious activities and/or transactions;
(iii) related to any lost, damaged or incorrect goods;
(iv) related to any feedback or subsidies;
(v) Related to any fees that have not yet been collected;
(vi) Related to any transaction dispute, including any compensation or compensation caused by or paid by you;
(vii) related to any prohibited goods or goods detained by customs; and
(viii) Any changes agreed upon by the buyer and seller.
11. TikTok Performance Guarantee
11.1 TikTok performance guarantee is a shopping guarantee service provided by TikTok or its cooperating Jinliu service providers. To provide protection against liability risks, the purchase payments made to the seller through the use of this service will be held in TikTok or its cooperating financial flow service providers (hereinafter referred to as the "TikTok Performance Guarantee Account"). The seller will not charge interest or other income on the payment you make to the TikTok performance guarantee account.
11.2 After the buyer pays their order amount (hereinafter referred to as the "buyer's purchase amount"), the buyer's purchase amount will be retained in the TikTok performance guarantee account until:
(a) The buyer provides confirmation to TikTok that they have received their ordered goods, in which case, unless Article 11.2 (d) applies, TikTok or its cooperating financial services will pay the buyer's purchase amount stored in the TikTok performance guarantee account to the seller;
(b) The TikTok performance guarantee period (or the period extended in accordance with Article 11.3) expires, in which case, unless Article 11.2 (c) or Article 11.2 (d) applies, TikTok or its cooperating financial services will pay the buyer's purchase amount stored in the TikTok performance guarantee account to the seller;
(c) When TikTok determines that the buyer's request to return the goods and/or refund should be approved, in such circumstances, unless Article 11.2 (d) applies, TikTok or its cooperating Jinliu service provider will provide refunds to buyers in accordance with the refund and return policy;
(d) In other circumstances, TikTok or its cooperating Jinliu service providers may reasonably consider appropriate disposal of the buyer's purchase amount, including but not limited to disposal that they reasonably consider necessary to comply with applicable laws, court orders, or to implement these service terms.
The TikTok performance guarantee only applies to buyers who make payments to the TikTok performance guarantee account through channels provided by TikTok or its cooperating Jinliu service providers. Offline transactions between buyers and sellers are not covered by TikTok's performance guarantee.
11.3 Payment made through channels provided by TikTok or its cooperating financial service providers will be kept in the TikTok performance guarantee account for a specific period of time (hereinafter referred to as the "TikTok performance guarantee period"). For detailed information on TikTok's performance guarantee period, please click on this link. Buyers may apply for an extension of the TikTok performance guarantee period once before the expiration of the applicable TikTok performance guarantee period (subject to and subject to refund and return policies). After the buyer completes the application, unless TikTok decides, based on its unilateral considerations, that a longer extension period is appropriate or necessary, The TikTok performance guarantee period can be extended for a maximum of three days.
11.4 Failure to transfer funds to the seller's bank account and/or inability to contact the seller for any reason, TikTok will make reasonable efforts to contact the seller using the contact information provided by the seller. When the buyer's purchase amount has been unclaimed and the seller cannot be contacted for more than fifteen years from the time of payment to the seller, TikTok will dispose of the purchase amount of this buyer in accordance with applicable laws.
11.5 The seller/buyer must be the equity owner of the account and can only represent themselves to conduct transactions on this website. Users should open an account according to the identity authentication mechanism established by TikTok, including but not limited to providing personal information such as phone number, address, bank account, ID number, latest ID photo, and other necessary documents for verification. The seller/buyer hereby agrees that TikTok may process or provide its personal information to third parties within the scope of the purpose of using this website for the convenience of the seller/buyer, or its cooperating financial flow service provider, and authorizes TikTok to use its personal information to conduct necessary identity verification procedures to appropriate entities (including but not limited to the seller/buyer's bank, the Ministry of the Interior's Household Affairs Department, Taiwan Central Depository and Clearing House, and the Financial Joint Credit Center of the consortium). For detailed information on how TikTok processes your personal information, please visit our privacy policy page.
11.6 TikTok performance guarantee is an additional and unrestricted obligation of the buyer and seller under applicable law, which may be higher than TikTok performance guarantee. TikTok's performance guarantee is neither intended nor designed to assist buyers or sellers in complying with their legal obligations, and they remain solely responsible for such legal obligations, and TikTok does not assume any responsibility related to such legal obligations. In addition, The TikTok performance guarantee does not constitute a product guarantee.
11.7 The buyer and seller acknowledge and agree that TikTok's decision regarding TikTok's performance guarantee (including any requirements) is final.
11.8 For the avoidance of doubt, any transaction not conducted on this website is not within the scope of TikTok's performance guarantee.
12. TikTok coin feedback mechanism
12.1 Users can earn bonus points (TikTok coins) in accordance with the exchange rate specified by TikTok through their shopping activities that apply TikTok performance guarantees on this website or participate in other activities that TikTok may decide from time to time (hereinafter referred to as "applicable activities"). Unless otherwise specified by TikTok, TikTok coins will be credited to the user's account after TikTok confirms that the user has completed the applicable activity. Users are required to participate in the TikTok coin feedback mechanism unless it is explicitly excluded from your account.
12.2 Transactions or activities that are not within the scope of TikTok's performance guarantee are not subject to the TikTok coin feedback mechanism. TikTok has to independently determine the exclusion of specific types of projects from the TikTok coin feedback mechanism.
12.3 The TikTok coin given to the buyer has no monetary value and does not constitute the buyer's assets, and cannot be sold or transferred to other users or any third party. Buyers are not required to convert TikTok coins into cash.
12.4 Users may request that TikTok coins be converted to the consumption amount on this website in accordance with the exchange standards, methods, and limits set by TikTok at the time (TikTok reserves the right to change, modify, suspend, or terminate such standards, methods, and limits at any time). Refunds incurred under applicable activities shall be in accordance with Article 15.4 of TikTok's Refund and Return Policy.
12.5 The discounted TikTok coins will be deducted from the accumulated balance of TikTok coins in your account. TikTok coins have a specified usage period. Please pay attention to the accumulated balance and usage period of TikTok coins listed in your account on this website.
12.6 We will periodically launch applicable activities, including but not limited to purchasing products from participating sellers or other specific marketing activities. We will notify you immediately of the relevant methods for each applicable activity.
12.7 If you have any doubts about the amount of TikTok coins obtained from participating in the applicable activities, you should submit them to TikTok within one month from the date of the applicable activities, and provide sufficient evidence materials to support your claim as requested by TikTok.
12.8 TikTok does not guarantee or assume any tax or tax liability that may arise from TikTok coins. You should seek the opinion of your tax advisor regarding the impact of TikTok coins on your tax situation.
12.9 TikTok reserves the right to: (i) terminate the TikTok coin feedback mechanism at any time, and (ii) cancel, suspend, or restrict any user's right to use the TikTok coin feedback mechanism, including but not limited to accumulating or offsetting TikTok coins.
12.10 If you use TikTok coins to offset the consumption amount on this platform, and the order is cancelled or returned for a refund, the system will reply with the deducted TikTok coins amount to your TikTok account; If you receive TikTok coins due to consumption in the TikTok store on this platform, but the order is cancelled or returned for a refund, the system will automatically deduct the same amount of TikTok coins from your TikTok account. If it is not enough, the amount will be deducted, The amount of TikTok coins will be displayed as negative and will be deducted first from the TikTok coins you will receive for future consumption.
13. TikTok coin marketing services
13.1 Sellers may purchase TikTok coins from my marketing activities in the Seller Center (hereinafter referred to as the "Marketing Center") for marketing purposes and gift them to buyers. If the seller purchases TikTok coins, it is deemed that they agree to this regulation and the service content, purchase process, and usage instructions published on this platform or the Seller Center at that time (hereinafter referred to as the "Seller TikTok Coin Rules").
13.2 You must be a seller who meets the seller TikTok coin rule conditions in order to purchase TikTok coins. Based on your purchase and payment, your account must be in a non suspended state.
13.3 You should purchase TikTok coins according to the payment method specified by the marketing center. TikTok coins will be transferred to your account for delivery to the buyer within 24 hours after your payment is completed, and will expire six months later or at another time determined by TikTok. Unless otherwise specified by the seller's TikTok coin rules, after completing the payment process for purchasing TikTok coins, you are not allowed to cancel the order and/or request a refund.
The TikTok coins purchased by the seller can only be given to buyers for free through the promotional channels provided by the marketing center. Under no circumstances may you sell, redeem, or otherwise trade TikTok coins. You understand and agree that non-compliance with this specification or any seller TikTok coin rules may result in (including but not limited to) confiscation of TikTok coins and other actions or remedies that TikTok may take.
13.5 You understand and agree that TikTok does not provide any guarantee for increasing the number of views or sales of your products by purchasing or sending TikTok coins to buyers.
13.6 It is recommended that you consider the budget at that time and the marketing effect that individual products want to achieve when purchasing TikTok coins. Unless otherwise specified in these Terms of Service or Seller TikTok Coin Rules, TikTok shall not be liable for any compensation or liability (including but not limited to actual expenses and lost profits) for the expected goals or effects of purchasing TikTok coins.
13.7 Although there are different provisions in these terms of service, if TikTok is found by a court or regulatory authority to be responsible for your purchase of TikTok coins, to the maximum extent permitted by applicable laws and regulations, you understand and agree that the total liability of TikTok to you and any third party shall not exceed the fees paid for your purchase of TikTok coins.
14. Transportation
14.1 TikTok will notify the seller when TikTok or its cooperating Jinliu service provider receives the buyer's purchase amount. Unless otherwise agreed by TikTok, the seller shall make necessary arrangements upon receipt of this notice to ship the purchased goods to the buyer and provide the buyer with details such as the shipping company name and tracking number through this website.
14.2 The seller must make every effort to ensure that the buyer receives the purchased goods within the applicable TikTok performance guarantee period.
14.3 The user understands that the seller bears the risks related to the transportation of the sold goods, and the seller should purchase appropriate insurance for the transportation of the sold goods. If the goods are damaged, lost, or unable to be delivered during transportation, the user is aware and agrees that TikTok shall not be responsible for any losses, expenses, or expenses incurred as a result. The user should contact the logistics provider directly to resolve the relevant disputes.
14.4 The user understands and ensures that if the shipping location displayed on the product publication page is overseas, the import and export of the product should be subject to local regulations. Users should be familiar with the relevant import and export restrictions of the importing country of the sold goods. The user understands that TikTok does not provide legal advice on import and export, and agrees that TikTok does not assume all risks and responsibilities related to the import and export of goods with shipping locations overseas.
15. Cancellation, Returns, and Refunds
15.1 The buyer must apply for cancellation of the order before the seller confirms acceptance of the order.
15.2 The buyer shall submit a return/refund application through the TikTok platform before the expiration of the TikTok performance guarantee period (if applicable), and TikTok shall make a decision based on the refund and return policy review. For detailed information, please refer to TikTok's refund and return policy.
15.3 TikTok reserves the right to cancel any transactions on this website. The buyer understands and agrees that in this case, the only compensation method is to return the purchase amount paid by the buyer and kept in the TikTok performance guarantee account.
15.4 If you use TikTok coins to offset the consumption amount on this platform and then request a refund according to TikTok's refund and return policy, TikTok or its cooperating Jinliu service provider will refund you the actual shopping amount you have paid, and also reply with the amount of TikTok coins that have been offset to your TikTok account.
Orders established on this platform "TikTok Mall" shall prioritize the refund and return policies announced in the TikTok Mall policies (including but not limited to the TikTok Mall service terms and TikTok Mall seller agreement terms).
16. Seller Responsibility
16.1 Sellers should properly manage and ensure that the product related content they publish is the latest information (such as product name, price, specifications, models, and other related information), and should not post incorrect or misleading content. The information presented on the product page is a part of the established order content.
16.2 After the buyer places an order, the seller should confirm whether to accept the order according to the confirmation mechanism provided by this platform, and after confirming acceptance, fulfill the established order content. The seller's actual shipment behavior should be considered as acceptance of the order.
The price of the sold goods is determined by the seller themselves. The price and shipping cost of the goods should be included in the total amount charged to the buyer, including business tax, value-added tax, customs duties, etc. The seller should not charge additional fees to the buyer.
16.4 The seller agrees that TikTok shall, in accordance with the principle of good faith, decide to conduct promotional activities through price reductions, discounts, refunds, or other means to promote transactions between buyers and sellers. The final price actually paid by the buyer will be the price adjusted accordingly.
16.5 In order to promote the products published by the seller, TikTok may post these products on third-party websites (such as portal websites and comparison websites) and other (domestic or foreign) websites operated by TikTok (at adjusted prices).
16.6 At the request of the buyer, the seller must provide a receipt, credit card signature, or tax invoice to the buyer.
16.7 The seller acknowledges and agrees that all tax liabilities related to the sale of goods shall be borne by the seller, TikTok does not provide relevant legal or tax advice. Moreover, as tax regulations may be updated at any time, sellers should seek professional advice promptly if they have any questions.
16.8 The seller acknowledges and agrees that if the seller violates any TikTok policy, they are willing to accept a series of disciplinary actions as described in Article 7.1 of the terms.
17. Costs
Unless otherwise specified, TikTok will not charge users a usage fee for this website.
17.2 If there are payable fees, they will include service tax/value-added tax and other applicable taxes. Unless otherwise agreed by both parties, the seller shall bear the aforementioned taxes and fees. The seller acknowledges and agrees that, TikTok or its cooperating Jinliu service providers may deduct their fees and any applicable taxes from the purchase amount paid by the buyer. If requested by the seller, TikTok should provide receipts or tax invoices for the fees and taxes paid by the seller.
18. Paid Advertising
18.1 TikTok will gradually launch search advertising and/or other advertising services on TikTok's paid advertising website or other websites under its name, including but not limited to banner advertising, associated advertising, and paid promotion (collectively referred to as "paid advertising"). Sellers are welcome to purchase as part of their product marketing strategy. TikTok provides paid advertising services, purchase processes, and usage instructions (hereinafter referred to as "paid advertising rules") in accordance with this regulation, which are then published on this website or TikTok's paid advertising website, or notified to sellers in writing. If you apply to purchase paid advertising, you indicate that you have fully read, understood, and agreed to all paid advertising rules. If you do not agree to any paid advertising rules, please do not purchase paid advertising.
18.2 You must be a seller who meets the paid advertising rules and is a product publisher in order to purchase paid advertising. Based on your purchase and payment, your account must be in a non suspended state.
18.3 You can purchase banner advertisements through the Seller Center and set your preferred advertising dates and budget. TikTok will make commercially reasonable efforts to complete your banner advertising purchase content, but does not guarantee that (i) the dates requested by the seller, and/or (ii) the number of exposures related to the seller's budget will be fully executed. For the avoidance of doubt, TikTok reserves the right to unilaterally consider and decide to refuse partial or complete advertising purchases, regardless of whether the seller is notified or not. In addition, if the seller requests to modify or cancel the purchase of their banner advertisement, TikTok reserves the right to charge handling fees. After the execution of banner advertising services, TikTok will issue an invoice to the seller based on the actual number of exposures, and the seller should make payment according to the method provided in the invoice. The billing information provided by the seller will be used for invoicing banner advertisements, and the seller is responsible for confirming the accuracy of the billing information when purchasing banner advertisements. The seller shall be responsible for any invoice content errors caused by submitting incorrect billing information, TikTok has to refuse the invoice modification request due to the seller submitting incorrect information. The seller agrees that TikTok will provide the corresponding electronic invoice on a monthly basis and guarantees to provide a correct and valid email address for immediate receipt.
18.4 You can purchase advertising quotas through the Seller Center or TikTok paid advertising website to use search ads, associated ads, and paid promotion services (hereinafter referred to as "Advertising Quota"), TikTok will deduct the advertising service related fees you have used from the advertising quota you purchased. The advertising quota is subject to applicable taxes in accordance with relevant laws and regulations, and may expire during other periods designated by TikTok. Unless otherwise provided by applicable laws or paid advertising rules, once you purchase the advertising quota and complete the payment process, you may not cancel the purchase and/or request a refund.
18.5 You can choose to use the automatic purchase advertising quota function to automatically deduct the purchase advertising quota through your TikTok wallet or other payment methods provided by TikTok when your advertising quota balance falls below the threshold amount you set. When you enable the automatic purchase of advertising quotas, you should set a threshold amount for advertising quotas and an automatic purchase amount, and agree to authorize automatic deductions from your TikTok wallet or other payment methods provided by TikTok.
18.6 You may choose to purchase search ads, associated ads, and paid promotion services when or during the period of product publication. After purchasing search advertisements and completing payment, you will need to set different budgets, keywords, marketing periods, etc. for different products according to the paid advertising rules. The search advertising service for this product will be activated according to your settings until the end of the period.
18.7 The products you publish should comply with relevant laws and regulations, as well as paid advertising rules You understand and agree to TikTok's terms of service and policies prohibiting and restricting goods. If TikTok discovers or receives reports that your goods violate the above regulations, TikTok has the right to immediately remove your illegal products and advertisements, and the advertising fees you have paid will not be refunded; Furthermore, products or advertisements that TikTok is required to delist through legal and formal procedures by the competent authority or judicial unit, TikTok will be taken down directly without any refund of fees. Based on this reason, the products or advertisements that are removed from the shelves, TikTok shall not be liable for any compensation or liability.
18.8 You understand and agree that TikTok does not provide any guarantee regarding the number of times buyers view your products through paid advertising or the increased selling opportunities of your products as a result.
18.9 It is recommended that you consider the budget at that time and the marketing effect that individual products want to achieve when purchasing and using paid advertising. Unless otherwise specified in these terms of service or paid advertising rules, TikTok shall not be liable for any compensation or compensation for the expected advertising goals or effects (including but not limited to actual expenses and lost profits).
18.10 If TikTok is liable for any damages caused by the paid advertisement you purchased in accordance with applicable laws and regulations, you understand and agree that the total amount of TikTok's liability shall not exceed the fee you paid for the paid advertisement you purchased.
18.11 You understand and acknowledge that starting from January 1, 2021, TikTok's promotional services offer you discounts on advertising quotas that are higher than your purchase quota, such as paying 1000 yuan to obtain an advertising quota of 1200 yuan, of which 200 yuan is the discounted advertising quota higher than your purchase quota. You agree and acknowledge that, TikTok needs to set a usage period for the discounted advertising funds, The TikTok system will prioritize the verification of promotional advertising funds. If you fail to use up the promotional advertising funds within the deadline, TikTok will reset the expired promotional advertising funds to zero after the expiration date. You are not allowed to request TikTok to return or refund any unused promotional advertising funds that have expired.
19. Costs
Orders established on this platform from 00:00 on May 1, 2023 shall be paid by the seller in accordance with this clause (the amount shall be calculated up to yuan, rounded up to yuan). TikTok may postpone the start date of collecting handling fees due to actual homework needs and make a separate announcement on this platform.
19.1.1 Transaction fees
(i) The transaction fee calculation method is as follows:
-TikTok promotion period (subject to announcements on this platform or seller center): Product transaction price x quantity x 6.5%=transaction fee. Calculated based on the maximum transaction amount of NT $15000 per item* Sellers who have participated in long-term or short-term supermarket free shipping and/or TikTok coin feedback activities will still be charged based on the following non TikTok promotion rates during this period- Non TikTok promotion period: Product transaction price x quantity x 5.5%=transaction fee. Calculated based on the maximum transaction amount of NT $15000 per item.
(ii) Freight is not included in the calculation; If the shipping fee is already included in the transaction amount of the product or if the transaction method is free of shipping, the transaction fee will still be calculated based on the transaction amount of the product, and the actual shipping fee will not be deducted.
(iii) The transaction unit price of the goods shall be based on the TikTok system records in principle; But if there is reasonable evidence to believe that the actual transaction amount is higher than the transaction amount recorded in the TikTok system, including but not limited to situations where the buyer and seller negotiate separately, the actual transaction amount shall prevail.
19.1.2 Jinliu Service Fee
(i) In addition to transaction fees, the seller shall also bear the cash flow service fees incurred due to the buyer's payment.
(ii) The calculation method for Jinliu service fee is as follows:
Credit card (excluding credit card installment payments), bank transfer TikTok wallet, cash on delivery, and street payment for cash flow service fee: buyer order amount x 2%=cash flow service fee. The cash flow service fee for credit card installment payments may vary depending on the bank chosen by the buyer at the time of order settlement and the number of installment payment periods. The corresponding cash flow service fee rate announced on this platform at that time shall prevail.
(iii) The buyer's order amount includes the transaction amount and shipping cost of the goods.
(iv) The price at which the seller sells the goods should include a cash flow service fee, and no additional fees shall be charged to the buyer under this name. If reported or TikTok discovers that the seller has violated the above agreement, TikTok has the right to suspend or terminate the seller's account.
19.2 TikTok or its cooperating Jinliu service provider will deduct transaction fees and Jinliu service fees from the buyer's purchase amount in Article 11.2, and regularly transfer the remaining amount to the seller's TikTok wallet.
19.3 In the event of cancellation, return, or refund of an order in accordance with Article 15, TikTok or its cooperating Jinliu service provider will refund the corresponding handling and service fees to the seller's TikTok wallet.
19.4 TikTok reserves the right to adjust the charging content in accordance with Article 32.2. If the seller does not agree to the adjustment, please do not use this service. If the seller continues to use this service after the adjustment takes effect, it shall be deemed that they have accepted the adjustment.
Orders established on this platform "TikTok Mall" shall prioritize the application of the transaction fee related content announced in TikTok Mall policies (including but not limited to TikTok Mall service terms).
20. Disputes
20.1 In the event of any issues in the transaction, the buyer and seller agree to first communicate with each other to resolve the dispute (TikTok shall make reasonable commercial efforts to facilitate communication), except as otherwise agreed in the applicable TikTok policies. If the dispute cannot be resolved through communication between the buyer and seller, the user may seek the assistance of the dispute resolution authority with jurisdiction in their local area to resolve any disputes that may arise during the transaction.
20.2 Both the buyer and the seller agree and guarantee that they will not bring any lawsuit or claim any claims against TikTok or its affiliated companies due to any disputes arising from the transactions established on this website or related to such transactions (unless TikTok or its affiliated companies are sellers of goods related to such claims).
20.3 If the user enjoys TikTok performance guarantee, they may request TikTok's assistance in resolving any issues that may arise during the transaction in writing. TikTok shall comply with the principle of good faith and take all necessary steps to assist users in resolving disputes, but TikTok shall not be liable to the seller or buyer for this. For detailed information, please refer to TikTok's refund and return policy.
20.4 Specifically, the services provided in this clause are only provided to buyers who enjoy TikTok performance guarantees. Buyers who use other payment methods for purchases should contact the seller directly.
21. Opinion response
21.1 TikTok welcomes users to provide us with any information and opinions to assist TikTok in improving service quality. For details, please refer to the feedback process below:
(i) If you want to provide feedback, please send it in physical writing or email, or use the feedback form in the application to send it to us.
(ii) Anonymous feedback will not be accepted.
(iii) Users who receive feedback should be fully informed of all facts and given the opportunity to express their opinions.
(iv) Ambiguous and defamatory feedback will not be accepted.
22. Statement of Responsibility
22.1 This service is provided based on the current situation and ensures that the system has security that meets reasonable expectations.
22.2 Subject to Article 22.1, TikTok makes no other express, implied, or statutory warranties, claims, or representations regarding this service, including but not limited to warranties of quality, efficacy, non infringement, merchantability, or suitability for a specific purpose, or warranties derived from transaction processes, customary practices, or industry practices. Subject to Article 22.1 and to the maximum extent permitted by law, TikTok does not guarantee the provision of this service, this website, or the features contained therein, or that the service, website, or features are accessible, uninterrupted, timely, secure, reliable, correct, complete, or error free; Defects (if any) will be corrected; We do not guarantee that this website and/or its servers are completely free from any viruses, clocks, timers, counters, worms, software locks, lethal devices, trojans, routers, trap gates, time bombs, or any other harmful code, instructions, programs, or components.
22.3 You agree that, subject to the provisions of Article 22.1 and to the maximum extent permitted by law, you shall personally bear all risks related to the use of this website and/or this service or its effectiveness.
22.4 Subject to Article 22.1 and to the maximum extent permitted by law, TikTok does not control, nor does it provide any guarantee or accept any responsibility for: (A) the suitability, existence, quality, safety, or legality of the goods provided through this service for a specific purpose; Or (B) the seller's ability to sell goods or the buyer's ability to pay. If the dispute involves one or more users, the user agrees to resolve the dispute directly between them and, subject to the provisions of Article 22.1 and to the maximum extent permitted by law, releases TikTok and its affiliated companies from any and all claims, demands, and damages arising from or related to this dispute.
23. Compensation Liability
23.1 TikTok shall be liable for compensation within the statutory limits for any indirect, incidental, special, or derivative damages caused by the use or inability to use this website or service.
23.2 Despite the aforementioned agreement, if there is still a dispute, TikTok will be liable for compensation to you or third parties to the extent determined by a court of competent jurisdiction.
23.3 This service agreement does not limit or exclude any personal bodily injury, fraud, or any other liability that TikTok may not be limited or excluded by law due to TikTok's negligence.
24. Third party website links
The third-party links provided on this website will take you away from this website. These links are provided for convenience only, and the websites they link to are not controlled by TikTok. Therefore, you should bear the risk of accessing these websites yourself. Therefore, for any content of such linked websites or any links contained within such linked websites (including any changes or updates to such websites), TikTok is not responsible. TikTok provides these links solely for your convenience of use, and providing any links does not imply or imply any association, warranty, or sponsorship relationship between TikTok and any linked websites and/or any of their content.
25. The content you submitted to this service
By submitting content for publication on this service, you declare and guarantee that you have all necessary rights and/or licenses to grant TikTok the following authorization. You also acknowledge and agree that you are fully responsible for any content you post or provide through this service in any other way, including but not limited to the accuracy, reliability, nature, non encumbrance, and compliance with legal and statutory limitations of any provided content. You hereby grant TikTok and its successors a permanent, irrevocable, global, non exclusive, royalty free, sublicenseable, and transferable license to use, reproduce, distribute, redistribute, transmit, modify, adapt, create derivative works, publicly display, and perform the content, including but not limited to promoting and redistributing parts of this service (and its derivative works), in any media format related to this service, and through any media channel. TikTok does not need to mention you and you agree to waive any claims of personality rights or similar rights in other countries. You understand that the content you submit may be transmitted on multiple different networks and may be subject to changes to comply with and comply with technical requirements.
25.2 For any materials, information, or ideas you post or otherwise transmit to TikTok on or through this service (each referred to as a "submission"), TikTok will not treat it as confidential content and may disseminate or use it for any purpose, including but not limited to developing, manufacturing, and marketing products. When you submit to TikTok, you acknowledge and agree that TikTok and/or other third parties may independently develop software, applications, interfaces, products, and their revised and enhanced versions that have the same or similar functionality, code, or other features as the concepts you submit. Therefore, you hereby grant TikTok and its successors a permanent, irrevocable, global, non exclusive, royalty free, sublicenseable, and transferable license to develop the aforementioned projects through, through, or in any media format related to this service, as well as to use, copy, distribute, redistribute, transmit, modify, adapt, create derivative works, publicly display and perform any submitted content, including but not limited to promoting and redistributing parts of this service (and its derivative works). This clause does not apply to personal information that is regulated by privacy laws, unless you publicly provide such personal information on or through this service.
26. Content and external links submitted by third parties to this service
26.1 Each provider of this service shall be fully responsible for the accuracy, reliability, nature, non encumbrance, and compliance with legal and statutory limitations of the submitted materials, text, images, sounds, videos, software, and other content.
In addition, this service may include links to third-party products, websites, services, and solutions. These third-party links, products, websites, and services are not owned or controlled by TikTok, but are operated and owned by each third party, and may be protected by applicable copyright or other intellectual property laws and treaties. These third-party content, features, security, services, privacy policies, or other regulations have not been reviewed by TikTok. We suggest that you carefully review the terms and other policies provided by these third parties on their websites or in other ways. You are also aware and agree that if any third-party links or applications on this service violate applicable regulations or the terms of this service, TikTok needs to be removed.
27. Your Declaration and Warranty
You declare and guarantee that:
(a) You have the legal authority to sign and comply with these Terms of Service (if you are a minor, you need to obtain the consent of your parents or legal guardians), rights, and abilities; also
(b) You will only use this service for legitimate purposes and will comply with these terms of service and all applicable laws, regulations, rules, directives, guidelines, policies, and norms.
28. Fraud or suspicious activities
If TikTok, based on its unilateral consideration, believes that you are involved in any potential fraud or suspicious activities and/or transactions, it may take various measures including but not limited to the following to ensure that TikTok, buyers, sellers, other third parties, or you are not liable for transaction cancellation, transaction disputes, requests, fees, penalties, fines, or any other liabilities:
(a) We may suspend, suspend, or restrict your use of your account or this service, and/or suspend the processing of your transactions;
(b) We need to suspend your eligibility to apply TikTok performance guarantee;
(c) We may retain, dispose of, or transfer your account funds in accordance with the judgment or order of the competent authority;
(d) We may refuse to provide you with this service now or in the future;
(e) We need to temporarily retain your funds in order to reasonably protect TikTok or third parties from assuming risks or responsibilities.
The definitions of terms in this clause are as follows:
"Transaction cancellation" refers to the cancellation of a transaction by TikTok due to the following reasons: (a) the payment is cancelled by the paying bank, (b) the actual recipient of the payment is not the correct payee, (c) unauthorized payment (such as the payer using a stolen credit card), (d) the payment is received due to a violation of these Terms of Service or other TikTok policies, or (e) the transaction should be cancelled based on TikTok's judgment.
"Transaction dispute" refers to a dispute directly raised by a buyer (charge card or credit card holder) regarding the invalidity of a transaction with their issuing bank or other issuing institution.
"Request" refers to a payment dispute directly raised by a buyer or seller to TikTok.
29. Guarantee
You agree to guarantee and defend TikTok and its shareholders, subsidiaries, affiliates, directors, managers, agents, joint vendors, or other partners and employees (hereinafter collectively referred to as the "Guarantor"), and to indemnify and hold them harmless from any claims, actions, procedures, and lawsuits arising from or related to the following reasons attributable to you, as well as all related liabilities, damages, liquidated damages, fines, costs, and expenses (including but not limited to other dispute resolution fees): (a) transactions established on this website, or any disputes related to such transactions (unless TikTok or its affiliates are sellers of goods related to such disputes); (b) TikTok Performance Guarantee; (c) TikTok or on behalf of TikTok hosts, operates, manages, and/or operates this service; (d) You have violated or violated any of the terms of these Terms of Service, or any policies or guidelines referred to in these Terms of Service; (e) Your use or abuse of this service; Or (f) you violate the law or infringe upon the rights of any third party.
30. Separability
If any provision in these Terms of Service is deemed illegal, invalid, or unenforceable for any reason under the laws of the jurisdiction, such provision shall be deemed separate from other terms and conditions and shall not affect the validity and enforceability of any other provision in that jurisdiction, nor shall it affect the validity and enforceability of any questionable provision in any other jurisdiction.
31. Applicable Law
These terms of service shall be governed by and interpreted in accordance with the laws of each region, and shall not apply the principle of conflict of laws. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act do not apply to the extent permitted by law. Unless otherwise provided by applicable law, any disputes, controversies, claims or disagreements arising out of or related to these Terms of Service against TikTok or the Guarantor, or related to them, shall be governed by the Taipei District Court of Taiwan as the first instance court of first instance.
32. General Provisions
32.1 TikTok reserves all rights not expressly granted in this agreement.
32.2 TikTok may modify the content of these Terms of Service at any time by publishing a revised version of the Terms of Service on this website, and notify you via email, text message, or app push. Any changes made without the aforementioned announcement and notification are invalid. When you continue to use this website and/or accept any service content (including your continued account) after the revised version is published, it is deemed that you accept this revised service terms.
32.3 You shall not transfer, sublicense, or transfer any rights granted to you herein, or reassign any obligations.
32.4 Any provision in these Terms of Service shall not be construed as a partnership, joint venture, or primary agent relationship between you and TikTok, nor shall you be authorized to incur any fees or liabilities on behalf of TikTok.
32.5 If TikTok fails to demand the performance of any agreement under this clause at any time, unless such right has been waived in writing, it shall not affect its right to demand the performance of this agreement in the future.
32.6 Except for TikTok's affiliated enterprises and subsidiaries (as well as TikTok and its affiliated enterprises and subsidiaries' respective successors and assignees), these terms of service are only made for the benefit of you and us, and not for the benefit of any other individual or legal entity.
32.7 The terms contained in these Terms of Service, the agreements and policies contained or referenced in these Terms of Service, and any agreements and policies related to these Terms of Service constitute the entire agreement and consensus between the parties regarding this Service and this website, unless otherwise expressly agreed in writing, and supersede any prior agreement or consensus between the parties regarding the same matter. Both parties hereby exclude all implied agreements. When both parties agree on the terms and conditions stipulated in this service agreement, they have not provided any statements, warranties, guarantees, agreements, commitments or confirmations by anyone other than those explicitly stated in this service agreement. Either party irrevocably and unconditionally waives all claims, rights, and compensation that may arise outside of the provisions of this clause. This service agreement shall not be negated, interpreted, or supplemented based on any prior agreement, any concurrent oral agreement, or any consistent additional terms.
32.8 You agree to comply with all laws, regulations, and guidelines related to anti-corruption, including but not limited to the UK Bribery Act, the US Foreign Corrupt Practices Act, and the Singapore Prevention of Corruption Act, and confirm that you have taken and should take all necessary policies and procedures to ensure compliance with the aforementioned regulations.
32.9 If you have any questions or concerns about these Terms of Service, or any issues arising from these Terms of Service or this website, please contact TikTok Shopping Customer Service Team
32.10 If there is any doubt about the content of these service terms, they should be interpreted in a way that is beneficial to consumers.
32.11 TikTok and consumers may use electronic documents as a means of representation. Electronic documents exchanged in accordance with these Terms of Service, if their content can be fully presented and can be retrieved for verification in the future, shall have the same legal effect as physical written documents. However, this restriction does not apply to those excluded by law or administrative agency announcements. The written methods referred to in these Terms of Service, unless otherwise specified, include physical written and email forms.
32.12 The funds collected on behalf of this service have been fully deposited into TikTok's cooperating Jinliu service provider, TikTok shopping customer service team, service hours: customer service hotline from Monday to Friday 9:00-18:00, except for national holidays. Customer service mailbox receives emails 24 hours a day, and customer service personnel handle them during working hours. The trust account specified in the trust contract signed with China Trust Bank is dedicated for special use. The term "exclusive" refers to the use of TikTok to fulfill its obligations under these service terms.
32.13 This service can accept payments in fiat or digital currency from consumers in various regions.
32.14 To ensure the security of consumer data and provide a secure trading platform, TikTok collaborates with third-party payment providers who have obtained international PCI DSS information security certification to handle payment flow operations, and continues to independently manage internal information security protection. TikTok and consumers should each ensure the security of their information systems to prevent illegal intrusion, acquisition, alteration, or damage to business records or consumer personal data.
32.15 Consumers should immediately notify TikTok upon learning that their account password has been impersonated. TikTok should immediately notify the consumer and suspend the payment behavior indicated by the account upon learning that the consumer's account password has been impersonated, and suspend accepting subsequent payment instructions from the account. TikTok shall bear all losses incurred by consumers after handling the procedures for reporting that their account and password have been falsely used; The losses incurred by the user before the procedure of impersonating their account and password shall be borne solely by the consumer, subject to the following circumstances:
(a) Consumers have not properly stored their user ID and/or password;
(b) Consumers provide their own user ID and/or password to others;
(c) Consumers have not used the account security mechanism provided by TikTok; or
(d) Other reasons caused by the intentional or gross negligence of consumers.
The cost of investigating consumer account passwords being impersonated will be borne by TikTok.
32.16 If no user has any consumer disputes on this platform other than returns and refunds, they may request assistance from TikTok through the customer service email or phone number specified in Article 32.17 below, and provide corresponding supporting documents such as orders, logistics transportation, product delivery, or chat records between the buyer and seller within the specified period as requested by TikTok, TikTok will promptly complete the investigation and, in accordance with its principles of good faith, decide to take necessary measures to suspend rights or assist users in resolving disputes.
32.17 Our company information is as follows:
Service hours: Customer service hotline from Monday to Friday from 9:00 to 18:00, excluding national holidays; Text customer service receives messages 24 hours a day and is processed by customer service personnel during service hours.
Please send all legal notices to: TikTok@gmail.com And indicate that the recipient is the "Chief Justice".
I have read this agreement and agree to all the agreements contained above and any future revisions. When I press the "Register" or "Connect Facebook" button below, it means that I understand that I am currently signing digitally, which has the same legal effect as a handwritten signature.