Q: Can I get some free samples? A: If you need some samples to test, we can make them as per your request. Samples are free, but you should undertake the freight.
Q: How much is the transportation freight of samples?
A: The freight depends on the weight and packing size and your area.
Q: What is the material of your products?
A: Our spun lace products are made of viscose, polyester, wood pulp, and polypropylene at a different rates.
Q: Are the ingredients of the product reliable?
A: We use high-quality raw materials and our products are all high-grade.
Q: How does your factory do regarding quality control?
A: Quality is the priority. We always attach great importance to quality control from the very beginning to the end.
Q: Do you provide a certificate?
A: All tests required for export are provided.
Q: How to order?
A: After communicating and confirming with the sales, please send us the detailed information of your order by e-mail or fax, and we will make a corresponding order contract and return it to you. Order details include:
1) Product information-Quantity, Specification (Size, Material, Technological), Quantity, if needed Packing requirements, etc.
2) Delivery time required.
Q: How long is the general delivery date?
A: This will decide according to a specific condition, our usual delivery time is 30 days.
Q: What is the payment process?
A: We provide two ways for payments:
1) T/T
2) L/C
Q: What should I do when I find something wrong with our goods upon receipt?
A: Please inform our businessman immediately, we will reply in 12 hours and give solutions in 24 hours.