1、Who are we? what services can we provide?
We are based in Jiangsu, China, start from 2013,sell to different countries. Airwheel Technology is the largest intelligent transport aid manufacturer in China with 60% of overall market share and rapid product innovation. All of our products are CE and RoHS certificated and quality guaranteed with original motor drive board.There are total about 300 people in our office.Accepted Delivery Terms: FOB, CFR, CIF, EXW, DDU, Express Delivery；
Accepted Payment Type: T/T, L/C, PayPal;
Language Spoken: English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian.
2、Can I get a better price if I buy more quantity?
A: Yes. Better wholesale price can be offered. Above quoted price is the retailing price.
3、Have you exported before?
A: Yes. Airwheel products have been exported to over 80 countries already.
4、What other products can you offer?
A: We offer various personal transportation products such as electric riding scooter suitcase, self-balancing scooter, electric kick scooters, electric bikes, folding bikes, powered wheelchair, intelligent helmets with built in camera & Bluetooth, remote control electric skateboard etc.
5、Are you looking for a distributor?
A: Yes. Please Email directly to us for the distributor price and requirements.
Email:sales-8@airwheel.net
6、Where are you located?
A: Our headquarter is in Changzhou, a city near Shanghai in China, and a sub-branch office in Belgium. We can deliver goods directly from the Belgium and Chinese warehouse.
7、Which certificates do you have?
A: We can provide CE certificates for every Airwheel model, and MSDS, UL, ROHS for battery chargers or batteries, CE & DOT for helmets. Other certificates can be arranged when meeting our required order quantity.
8、Can I get some samples for quality test?（Can I start with small trial order to test the market? )
A: Yes, samples are always ready to be delivered for customers to test the quality. For EU customers, samples will be delivered from our Belgium office, for other customers, samples will be delivered from China.
A: Yes, we give full support for customers to test the market, so small orders and mixed orders are both accepted.
9、What is the MOQ?
A: The MOQ is 1 set for samples,different requirements for different customizing for each model and each color. If you want to know more about the detailed requirements, please contact us.
Email: sales-8@airwheel.net
10、What is your terms of payment?
A: For sample orders, we accept bank transfer, Paypal and on alibaba.com and so on.For large quantities, generally, we use TT, 30% deposit in advance, 70% balance before shipment. L/C at sight is also accepted. For other payment terms can be negotiated.
11、 What is your terms of delivery?
A: Usually we do FOB Shanghai, but other delivery terms can also be negotiated.
12、How can you confirm my products quality? how can we guarantee quality?
A: Always a pre-production sample before mass production; Always final Inspection before shipment;We have warranty for different products. For example, our bike Warranty is 1 year,battery warranty half of one year and we can also can provide component to you as your requirements. Special warranty will be offered to distributors.If you meet any problems, our after-sale team will contact you and help you sort out any problems ( they will email to you,call you , and send you videos telling you how to do it)
13、What’s the leading time? (How long do you need to prepare my goods?)
A: It usually takes about 20-45 working days for bulk order/mass production orders. For small orders, 3-7 working days will be okay, depending on the order quantities (based on different quantities).
14、How will you deliver my goods to me?
A: We always ship by air and sea. We have own shipping department cooperate with international expresses such as DHL, UPS, FedEx,TNT to enable our customers get their goods rapidly. Quantity get 10- 200 Pieces, we suggest by sea.(12-35 days can reached based on different areas)
15、What kind of support does Airwheel provide?
A: If you could to be distributors, we will send you some free parts, give you necessary training, and notify you latest information and products, everything will be priority than other normal dealers.
16、What is your advantages and core competence, if compare to foreign brands?
A:Technical improving and innovation(brand new design concept), quality of the core parts (like main system chips, cell, motor all is imported from Japan); Multiple category based on the diversification of consumer needs, Sales and after sales services operated professionally etc.
17、Do you accept OEM or ODM?
A: Yes, we do.
